OUR PRIVACY COMMITMENT TO OUR CUSTOMERS
We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices. RENCOM follows these privacy principles both online and offline in the collection, use, security, and sharing of customer information:
- NOTICE – When we ask for your personal information, we will tell you why we need it and what we will do with it.
- CHOICE – When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
- SECURITY – We will use reasonable security measures to protect the personal information we receive from you.
- SHARING – When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.
INFORMATION COLLECTED BY RENCOM
As part of your interaction with RENCOM, we may collect personal information such as:
- Contact information, including name, mailing address, phone number and e-mail address
- Purchase information, including credit card number, billing and/or shipping information
We may also collect demographic information, including age, personal interests, and product preferences.
While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request and/or collect personal information when you:
- Schedule an appointment for services
- Bring in your product for service
- Purchase products or services
- Set up an account online
- Schedule a delivery or an installation
- Contact us with a question or concern
- Participate in other activities with RENCOM
USES OF YOUR PERSONAL INFORMATION
We use the personal information you provide for purposes including, but not limited to:
- Fulfilling requests for products, services or information
- Tracking and confirming online orders
- Delivering or installing products
- Providing customer services
- Offering new products and services
- Improving the effectiveness of our websites, our marketing endeavors and our services and offers
- Conducting research and analysis
- Sending marketing communications
- Performing other business activities as needed, or as described elsewhere within this Policy
PERSONAL INFORMATION PROVIDED TO RENCOM FROM THIRD PARTIES
Information From/About Friends or Family
If you provide us information about others, or if others give us your information, we may store that data and will only use that information for the specific reason it was provided. Examples include providing a friend’s shipping address, e-mailing our weekly ad to a friend, and e-mailing friends a link to your Wish List.
Information from Third Parties
RENCOM obtains consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers, or to identify potential customers.
We use a single sign-on service that allows you to sign into your account using your third-party social networking login credentials such as your Facebook or Twitter accounts. This allows you to link your existing social network profile to your account. Once connected, you will be able to post content on the third-party site and interact with your friends. You may also access certain profile information from your third-party social network profile such as friends, profile picture, etc.
SHARING PERSONAL INFORMATION
We may share your personal information within the Best Buy Companies. These companies may use this information to offer you products and services that may be of interest to you.
In addition, RENCOM may share customer information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
- Fulfilling customer orders
- Sending RENCOM marketing communications
- Delivering packages
- Scheduling and performing installations
- Servicing products
- Fulfilling subscription services
- Conducting research, analysis or administering surveys
- Sending regular mail and e-mail on behalf of RENCOM
- Processing credit card payments
- Providing chat functions
RENCOM may also share your personal information with companies who have referred you to RENCOM for goods and services, or have provided space in their store locations for RENCOM to offer its goods and services, or have allowed RENCOM to have a presence on their websites.
We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, legal proceeding, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution, or similar event. You will be notified via e-mail and/or a prominent notice on our applicable website(s) of any change in ownership, as well as any choices you may have regarding your personal information.
Any personally identifiable information you submit on a bulletin board, blog, chat room, comment about a product, or any other public forum on this website can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, e-mail address or any other personal information. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information. Upon your request, we will endeavor to remove content or personal information posted by you from our bulletin board, blog, chat room, community forum, comment about a product, or any other public forum on this website or any of our online services, online applications or mobile applications. In some cases, we may not be able to remove your content or personal information, in which case we will let you know if we are unable to do so and why. Please note: Even if we are able to anonymize or make your content or information no longer visible, removal does not ensure complete or comprehensive removal of your content or personal information from the internet as third parties may retain screen shots of Best Buy web pages (e.g., cache files).
Some of our pages utilize framing techniques to serve content to/from our partners while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to www.RencomUSA.com.
CHOICES REGARDING YOUR PERSONAL INFORMATION
RENCOM communicates with our customers through multiple channels and vehicles to keep you up-to-date on promotions, offers, customer experience content and new products or services.
Once you provide your personal information, we may contact you through direct mail, e-mail, or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out. Before sending you mobile marketing (e.g., text messages), we will require your express consent by requesting that you opt in.
If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances:
- Follow the directions on an e-mail or direct mail marketing communication you receive from us.
- Call 1-818-242-RENCOM (1-818-242-7362) with your request and current contact information.
- Send an e-mail with your request and current contact information to: [email protected].
- Send a letter with your request and current contact information to: RENCOM,Attn: Privacy Manager at 424 West Colorado Street, Suite 202, Glendale, CA 91204
- For mobile marketing, you may opt out by following the instructions provided in the text messages you receive.
If you send an e-mail or letter request, please be sure to include your full name, address, phone number, and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request. RENCOM will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing, and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:
- 10 business days for e-mails
- 30 business days for direct mail and phone
Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive and process your notice.
Although you may have opted not to receive marketing communications, you may still receive business-related communications such as appointment confirmations, repair status communications, or other organization-related communications.
UPDATING YOUR PERSONAL INFORMATION
RENCOM wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information. To update your name, address, phone number, and/or e-mail information, or deactivate your account:
- Call: 1-818-242-RENCOM (1-818-242-7362)
- Send a request to: [email protected]
- Send a request to: RENCOM Attn: Privacy Manager, 424 West Colorado Street, Suite 202, Glendale, CA 91204
If you send an e-mail or letter request, please be sure to include your current information and the requested changes. We will respond to your request within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
SECURITY OF YOUR PERSONAL INFORMATION
Whether you are receiving services, shopping online, or in our stores, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. RENCOM cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
Please note: While RENCOM is able to protect personal information that is provided during the course of business, RENCOM cannot take responsibility for data loss on the products or systems serviced. You will need to ensure your data has been removed or backed up in order to safeguard this information.
RENCOM offers remote access service to assist in diagnosing and resolving system issues. This process allows a RENCOM Agent to remotely access your computer to determine the problem and either repair it or provide advice on what options are available to fix the issue. By taking advantage of this service, you are giving permission to a RENCOM Agent to log into your computer, which may contain personal information. A RENCOM Agent will only search your computer to determine the cause of the problem and will attempt to limit their interaction with your files to a minimum. It is your responsibility to ensure all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.
Safe Shopping Policy on RencomUSA.com
We use a variety of information security measures to protect your online transactions with us. The RENCOM website uses encryption technology to protect information you submit via our website such as order information including your name, address, and credit card number. Information you provide to us via our in-store kiosk does not traverse the public Internet.
Choosing a Personal Password on RencomUSA.com
When you create an account on RencomUSA.com you are required to establish a password. To maximize your level of protection, you should choose at least 6-30 characters, using a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and account information. You have the ability to purchase on our site without creating an account; however, you will need to reenter your personal information each time you use our site in order to make a purchase.
ONLINE COOKIES, OTHER TRACKING TECHNOLOGIES, CLICKSTREAM TECHNOLOGY, AND INTEREST-BASED ADVERTISING
Cookies and Other Tracking Technologies
RENCOM also uses technologies such as Web beacons, tags, and scripts (“Tracking Technologies”) alone or in conjunction with cookies to compile information about customers and website visitors. RENCOM uses Tracking Technologies to operate and improve the RENCOM website.
You may choose to set your Web browser to not accept cookies. However, without enabling your cookies, you will not be able to view, create an account, or make purchases on the RENCOM site.
Our websites and mobile applications are not designed to respond to “do not track’ requests from browsers.
Our Web server automatically collects clickstream information such as the address (or URL) of the website that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site, and any search terms you may have entered on our site, among other things.
Our website may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better, more secure shopping experience and helps RENCOM understand how visitors use our website. We may combine this automatically collected information with other information we collect about you. We do this to improve services we offer you and improve website functionality.
Social Media widgets
Our website includes Social Media Features, such as interactive mini-programs that run on our website. These Features may collect your Internet protocol address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy statement of the company providing it.
COLLECTION OF CHILDREN’S PERSONAL INFORMATION
We are committed to protecting the privacy of children. We do not knowingly collect personal information online from children under the age of 13.
CONCERNS ABOUT THE PRIVACY OR SECURITY OF YOUR PERSONAL INFORMATION
Please contact our Privacy Manager to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
- Call: 1-818-242-RENCOM (1-818-242-7362)
- Send a communication to: [email protected]
- Send a letter to: RENCOM Attn: Privacy Manager, 424 West Colorado Street, Suite 202, Glendale, CA 91204
Last revision date: January 12, 2016